Kulula baggage gripes Posted on 20 March 2012 Kulula’s baggage policy has changed. I tell you this because, unless you read the teeny-weeny small print on the confirmation emails, you wouldn’t know it. Don’t get me wrong, I’m not grumbling or complaining, but it would have been nice to know through some well-thought-out, obvious messaging on the booking confirmation. Maybe something legible like the size above? From November 2011, Kulula’s policy allows you only one free checked-in piece of baggage (i.e. into the hold); additional bags cost R300 (online R200) each. So it was that I found myself arguing with the check-in clerk recently. Eventually the problem was solved and I took the extra baggage as hand luggage (how crazy is that?). What worries me is the precedent – this smacks of the American system of commercial airline travel. Let me shout as loud as I can here: please let’s not copy one of the most idiotic systems on the planet. I realise profits are at stake and that airlines are under threat, but surely the answer can’t lie in messing up our system that, theft aside, is one of the best around. Kulula may have taken the lead here, but heaven help us all if everyone follows suit. As an aside, there’s a simple way around it – buy one enormous bag and shove all your little bags into it (to a maximum weight of 20 kilograms). What Kulula saves in baggage handling it will soon be paying out in chiropractors’ bills. Photo by Steve Crane. Related Posts Cape Town’s sustainability: Leading the way in environmental initiatives 1 June 2023 As National Environmental Month commences in South Africa, Cape Town stands proudly at the forefront... read more Kapama to host Safari Guide of the Year Awards 2023 1 June 2023 Kapama Private Game Reserve near Hoedspruit will host this year’s Safari Guide of the Year... read more Blood Lions relaunches for public viewing on YouTube 1 June 2023 Award-winning documentary feature film Blood Lions has been relaunched on YouTube for public viewing, creating... read more PREV ARTICLE NEXT ARTICLE
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