FlySafair and kulula allow Durban passengers free flight changes

Posted by David Henning on 13 April 2022

Following five days of torrential rain and flooding that claimed lives and caused damage to infrastructure in KwaZulu-Natal, FlySafair and kulula.com are allowing customers travelling to and from King Shaka International airport to make free flight changes.

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King Shaka International Airport has advised passengers to check with their airlines for schedules, but most flights are scheduled to depart as per normal.

‘Due to the flooding in Durban and KwaZulu-Natal, we are allowing customers travelling from and to King Shaka International Airport, to make free changes, or receive a full refund to voucher for use at a later date,’ FlySafair said. ‘Call volumes are very high at the moment, so we suggest getting hold of us at [email protected] or through our social media channels and we will assist as soon as possible.’

According to kulula.com, any passenger booked to fly in or out of Durban between Tuesday 12 April and Friday 15 April will be able to change their flight at no admin fee. Customers will only have to cover the difference in airfare if any aplies.

‘The view from the sky has shown us just how bad things are in Durban, so we want to help. Any kulula customer with a flight in or out of Durban this week gets the option to postpone at no charge. T’s&C’s do apply, so visit our travel updates page and go to Manage Booking, or bank your flight with TravelBank by emailing [email protected],’ kulula said.

Superintendent Parboo Sewpersad, the eThekwini Metropolitan spokesperson urged motorists to stay at home until given the green light to travel again. The recent downpour has caused much disruption on KZN’s roads, with both carriageways on the N2 near the old airport waterlogged and closed.

Lanes on the M4 highway were waterlogged, and several bridges, including the m4 bridge over the Tongaat River, collapsed.

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