City Lodge removes funny ‘stolen’ toiletries after complaints

Posted on 5 August 2019

An attempt to make people laugh has backfired for the City Lodge Hotel Group after it received complaints from people who didn’t see the funny side.

The hotel group (Courtyard, City Lodge, Town Lodge, Road Lodge) labelled some of its mini hand-sanitizer bottles with ‘Stolen from Town Lodge’ for example, to poke fun at the common practice of guests taking toiletry bottles from hotels home.

Despite a few people who were offended, there were those who received the joke as it was intended and thought it quite humorous, sharing photos and comments on their Twitter feeds.

‘CLHG was trying to be humorous, but unfortunately, some customers took it literally,’ a spokesperson told Business Insider. Due to a ‘few’ complaints, the hotel chain has decided to phase out these tongue-in-cheek bottles.

Image: Twitter/@Sassyparodia






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