Aviation Authority lifts suspension on Comair

Posted by Taylah Strauss on 17 March 2022

After a five day suspension, the South African Civil Aviation Authority (SACAA) reinstated Comair’s Air Operator’s Certificate.

READ: Kulula and British Airways grounded by Aviation Authority

Comair CEO Glenn Orsmond stated: ‘We’re pleased that the situation is finally resolved, following an immense effort over five days and nights to engage and work with the SACAA. After a thorough review of Comair’s documentation, the SACAA has lifted the precautionary suspension of Comair’s licence. Our focus is now to get our operations back to normal as quickly as possible so we can further assist our customers.’

British Airways and kulula.com will resume normal operations in a phased manner on 17 March 2022. Customers are advised to check the schedules on the airlines’ website prior to arriving at the airport.

Customers with existing reservations will be contacted directly.

British Airways customers affected by the suspension can rebook their flights via their travel agents or through the contact centre at [email protected]. Those who have emailed the contact centre will receive responses in the next seven days.

Kulula.com customers affected by the suspension will receive full credit for the value of their ticket, valid for rebooking within six months of the original reservation date and valid for use within 12 months of rebooking.

Customers who have sent emails to [email protected] will receive a response in the next seven days.

Those who plan to fly within the next 72 hours but have not been rebooked should call the contact centre at 0860 4 359 22 or +27 (11) 921 0222 for British Airways, and 086 158 5852 for kulula.com.

Customers without a confirmed booking are advised not to go to the airport.

Picture: Unsplash

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